One of the key benefits of the Business One implementation is that it permits fast multiuser access anywhere in the world. Manufacturing staff in China can reach the system for a speedy response at any time, for example. Another benefit is multicurrency operation, with capability to handle Australian, New Zealand, US and Chinese currency issues, permitting either a daily rate or an edited rate for documents. This is important when manufacturing and distribution operations are in diverse international locales. Finally, it was important to have the ability to handle a multi-warehouse situation. Sound-Music’s diverse operations use a number of warehouses to stock inventory, in Melbourne, USA and in China.
“Everything is run from a main server in Melbourne,” says Fuller. “We provide VPN access to our road warriors, so they can log in from anywhere. The level of account access can be set according to the individual logon, providing security and access to only the information people require to do their jobs.”
“The benefits of using Enabling include its local operations,” says Fuller. “If something needs to be fixed quickly, we have local support. We needed to ensure that we had the backing of a highly reputable firm. With any implementation or customisation, there’s always a chance that something might go wrong, so it’s great to know there is someone we can turn to. Our dealings with Enabling were always first-class and they were happy to provide the lifeline that we required. One of the Enabling technicians was a musician himself which helped them to understand our issues.”
“The advantages that we’ve seen over the previous system are in speed, in reporting where SAP Business One is light-years ahead, and in visibility as to what is going on within the business,” says Fuller. “These have all resulted in substantial savings for the firm and improved our agility and capability to move forward with the business.”
“We’re now moving up to the next version of the SAP Business One product,” says Fuller. “Enabling has provided the information that we need to operate along the way, and they have really jumped through hoops, providing the experience that we need to back up our operation and ensure continued success.”
Sound-Music is always in expansion mode. They continue to fine tune the system, and to benefit from using more of Business One’s capability to enhance the Company’s accounting and operations.
“We’re always finding out a bit more what we can do,” says Fuller. “As for Business One, reporting is an area which has proven particularly strong. Reports are more in- depth than we’ve ever had and makes us aware of new ways to do things. Now we’re just to the point of fine-tuning the things that we need.”