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Sage CRM Professional for Sales, Marketing and Customer Service
Sage CRM Professional for Sales
Sage CRM directs your sales efforts towards the most profitable, most winnable deals, and helps you make the most of cross-selling and up-selling opportunities. With instant access to pipelines, calendars, sales reports, contacts, and much more, your sales people are freed up to focus all their efforts on selling. With Sage CRM, the sales team can manage and action all their activities from the interactive Dashboard. This intuitive, interactive workspace enables the sales team to monitor their opportunities, pipeline and manage their calendar and tasks. Automated workflow and pipeline management eliminates unnecessary paperwork, ensuring that the sales team are optimising their sales process and adhering to company-specific sales stages. This means that opportunities will be progressed as quickly and efficiently as possible.
Sage CRM Professional for Marketing
An invaluable tool for marketers, Sage CRM helps you to plan, execute, and measure the success of every marketing campaign. It becomes much easier to get the right messages to the right people at the right time, eliminating guesswork, and making the best use of your marketing resources.
Marketing campaign workflows can be easily customised so that they are structured for consistent execution and for maximum reach and impact. Users can clone campaigns allowing them to create and share campaigns quickly and easily.
Marketing analytics and reporting ensure absolute accountability at all stages in the cycle, which means that ROI can be calculated with ease and the marketing budget is optimised at all times. This information can be displayed on the interactive Dashboard for ease of reference.
Sage CRM Professional for Customer Service
Keeping customers loyal and providing them with a satisfying and consistent customer experience can be hard to perfect. Sage CRM enables your company to roll-out web-based customer self-service quickly and cost effectively. From here users can service their own information needs, track data and update the system without the requirement for customer service assistance and at the time and place of their choice.
Additionally, you can maximise the synchronisation between your service agents and your customers, ensuring that cases are progressed in a timely manner and in accordance with service level agreements (SLA). All cases can be managed directly from the Interactive Dashboard removing the need to switch between screens, maximising the productivity of agents.