Sage 300 ERP has been highly successful for Imake. The initial implementation went smoothly, with extensive planning and collaboration between Enabling and Imake personnel to ensure this. This experience was repeated with each upgrade and new module. With an international operation, any downtime would be a disaster. “Enabling’s implementation of purchasing customisation was a huge and critical thing for us,” says General Manager, Victoria Lytton. “They also suggested modifications that would make the solution work better, faster, and more efficiently, based upon their long experience with the product.” The solutions developed for New Zealand were easily replicated for the US too, making it possible to have a new operation up and running quickly.
The benefits have been significant. “Preparing our financial reports is more timely and information at the end of the month is available much quicker than before. The third-party Info Explorer module provides important insight into our sales numbers, and easy access to up-to-the-minute data. The Report Runner module, from Orchid, provides a central point for having reports produced. Reporting used to be a clumsy process; we are now able to easily open and access available reports.”
“Sage CRM makes our communications management much more efficient,” says Victoria Lytton. It incorporates information for both customers and suppliers, and provides instant access to all communications with each contact, including documents such as invoices stored in Sage 300 ERP. Its functionality was available with a small implementation effort, and it instantly syncs with Sage 300 ERP. This is important, because now sales staff know when the customer has been previously contacted by other staff for a credit check, as an example. The main thing is that all customer and supplier information is immediately available at the click of a mouse, and there is no more struggling to keep everything up to date.
The Oxygen web store, while intended for wholesale customers, has had a side benefit of making product information available to end user customers. It has proven highly successful. By enabling online ordering, processing costs are cut and personnel requirements significantly reduced. It is easy for customers to order efficiently, with photos and reference material for all products the company supplies. The web store is easy to administer too. With direct integration with Sage 300 ERP for inventory, pricing and financials there is no need to import and export data, re-enter information from a separate system, or worry about being out of sync.
The Sage 300 ERP-Sage CRM solution from Enabling provides a sure foundation for Imake’s growth. With many advantages, including faster month end and more insightful reporting, automated and streamlined processes, and an enhanced customer ordering experience backed up by a smart inventory control system, Imake’s expansion into multiple international operations would not possible without such a reliable, stable system.