Frank Fuller began by logging any system issues and prioritising all future development work. Then, working with Enabling in Auckland, clear that their system could provide the wish list, the company began working through the list, addressing each item. Fashion Biz has built up smart supply chain processes. A 2-way electronic interface to suppliers allows them to respond to orders with confirmation of manufacturing availability and timing, then updating with progress on completion, despatch, arrival and customs clearance. This partnership with their suppliers means Fashion Biz are in constant communication with their suppliers at all times, allowing them to maximise both efficiency and customer service. ETA visibility can be used both internally but also online by customers when placing orders through the Fashion Biz web store.
Customers normally enter orders via the web sales engine, XM Oxygen, which has inbuilt integration with Sage 300 ERP. If a customer order cannot be supplied from a single warehouse, Enabling enhanced the system to handle this as a single order for the customer, despite being shipped from multiple locations, creating the transactions for a single seamless customer transaction. With data from the web store connecting to the financial system in real time, customers are assured that they are always dealing with accurate and up to date information.
At despatch time, the Warehouse Management System (WMS) integration to Sage 300 ERP controls the creation of consignment notes and automated generation of invoices and manifests, thus removing the opportunity for errors, and eliminating many manual processes. This is achieved with Orchid IFS SmartFreight® Link which provides bi-directional linking with IFS SmartFreight, a multi carrier freight system, and means that address and consignment details are passed automatically to the freight company. The consignment note is printed upon scanning the barcode of the package to be dispatched and tracking information is updated into Sage 300 ERP automatically.
The wish list provided Fashion Biz with the benefits of a large system without the price tag. “We continued down that path until we got to the bottom of the list. This delivered both the required system stability improvements, but as importantly the majority of the wish list stuff, such as a paperless office and warehouse and improved automation,” Fuller adds.