“The client management system has enabled Pact to be seen as a service leader in a way that we weren't before.  We're recognised for having IT knowledge and skills, as well as supporting people with disabilities,” Shand enthuses.

In the years since deploying the CRM, Pact has periodically introduced modifications to the software in a bid to help users do even more. Shand believes this process of continual improvement will remain, noting, “Sage CRM is quite robust in terms of its ability to be adapted.” 

Donald Shand - Director of Operations, Pact Group