Senior Consultant - CRM

Job Description: 

Purpose of Position
The purpose of this position is to profitably lead technology projects, to have hands-on involvement during implementations and to provide continuing support – with a specific focus on CRM. A secondary aspect is to undertake business development activity i.e. managing and farming opportunities with existing Customers and our business partners.

Key Accountabilities
Customer/Project Leader

  • To profitably lead Customer projects
  • Follow standard project management disciplines on projects including risk management and change management.
  • To identify new opportunities for work with existing Customers.

Implementation Consultant

  • Detailed analysis and documentation of a Customer's technology requirements and business processes.
  • Ability to research and understand software and hardware requirements of Customer systems for implementation purposes.
  • Successfully implement and configure software applications
  • Successfully coordinate the development and implementation of custom applications (including eCommerce & web solutions) with our internal development team
  • Keeps abreast of trends/developments in your specialist area and effectively applies this knowledge.
  • Provide end user training
  • Provide support and training to Enabling consultants.
  • Trouble-shooting skills and ability to remedy faults.
  • Aims for the timely delivery of Customer work that exceeds the Customer's expectations
  • Ensures the overall quality of work produced meets Enabling standards

Helpdesk/ Support

  • Ability to solve Customer problems via telephone and, if required, on site.
  • Technical support and troubleshooting

Administration

  • Ensure Customer records are up-to-date (whether CRM, Customer file, notes, database updates or other medium as required).
  • Disseminates skills, knowledge, best practices and industry market intelligence to actively increase the total body of knowledge of the firm.
  • Other support duties as required.
  • As part of this position you may be required to travel regularly to provide implementation and support services to Customers.

Key Relationships

Enabling Professional Services team

  • Enabling – all regions
  • Customers of Enabling
  • External organisations such as software vendors, training providers, business partners and other relevant business associates.

Key Performance Indicators
To be agreed during goal setting

Person Specification
Experience/Qualifications

  • Certified Consultant qualification in area of expertise.
  • Advanced working knowledge of the software in area of expertise as required.
  • Advanced working knowledge of Microsoft Windows 8x/2012, NT and other operating systems.
  • Good working knowledge of network protocols & hardware
  • Good working knowledge of Microsoft Windows 8x/2012/XP/NT and other operating systems
  • Good working knowledge of the Microsoft Office family of products and other packages as required
  • Has a relevant degree or diploma in Information Technology, Accounting or relevant business qualification or practical industry experience.
  • Exhibits the ability to provide appropriate advice that is technically sound and relevant.
  • Demonstrates a high level of capability in field of expertise

Personal Attributes

  • Excellent communication skills, both written and verbal
  • Good problem solving/analytical skills and motivated to keep up-to-date
  • Is self-motivated, shows initiative and has a friendly demeanour.
  • Enjoys a team environment and able to work individually.
  • Shows leadership abilities
  • Good interpersonal skills
  • Adaptable and flexible
  • The ability to work well under pressure and perform to deadlines
  • Exhibits the ability to provide appropriate advice that is technically sound and relevant
  • Team player
  • Professional attitude at all times
  • Strong organisational skills, including the ability to manage conflicting priorities
  • Self-confidence in dealing with Customers at all organisational levels
  • Understanding the importance and rigid application of confidentiality

Core Competencies
Refer to the core competencies schedule for the performance standard required.

Forward your CV and contact details to Enabling

Location: 
Melbourne (AUS)