Senior Consultant - CRM

Job Description: 

Purpose of Position
The purpose of this position is to profitably lead technology projects, to have hands-on involvement during implementations and to provide continuing support – with a specific focus on CRM. A secondary aspect is to undertake business development activity i.e. managing and farming opportunities with existing Customers and our business partners.

Key Accountabilities
Customer/Project Leader

  • To profitably lead Customer projects
  • Follow standard project management disciplines on projects including risk management and change management.
  • To identify new opportunities for work with existing Customers.

Implementation Consultant

  • Detailed analysis and documentation of a Customer's technology requirements and business processes.
  • Ability to research and understand software and hardware requirements of Customer systems for implementation purposes.
  • Successfully implement and configure software applications
  • Successfully coordinate the development and implementation of custom applications (including eCommerce & web solutions) with our internal development team
  • Keeps abreast of trends/developments in your specialist area and effectively applies this knowledge.
  • Provide end user training
  • Provide support and training to Enabling consultants.
  • Trouble-shooting skills and ability to remedy faults.
  • Aims for the timely delivery of Customer work that exceeds the Customer's expectations
  • Ensures the overall quality of work produced meets Enabling standards

Helpdesk/ Support

  • Ability to solve Customer problems via telephone and, if required, on site.
  • Technical support and troubleshooting


  • Ensure Customer records are up-to-date (whether CRM, Customer file, notes, database updates or other medium as required).
  • Disseminates skills, knowledge, best practices and industry market intelligence to actively increase the total body of knowledge of the firm.
  • Other support duties as required.
  • As part of this position you may be required to travel regularly to provide implementation and support services to Customers.

Key Relationships

Enabling Professional Services team

  • Enabling – all regions
  • Customers of Enabling
  • External organisations such as software vendors, training providers, business partners and other relevant business associates.

Key Performance Indicators
To be agreed during goal setting

Person Specification

  • Certified Consultant qualification in area of expertise.
  • Advanced working knowledge of the software in area of expertise as required.
  • Advanced working knowledge of Microsoft Windows 8x/2012, NT and other operating systems.
  • Good working knowledge of network protocols & hardware
  • Good working knowledge of Microsoft Windows 8x/2012/XP/NT and other operating systems
  • Good working knowledge of the Microsoft Office family of products and other packages as required
  • Has a relevant degree or diploma in Information Technology, Accounting or relevant business qualification or practical industry experience.
  • Exhibits the ability to provide appropriate advice that is technically sound and relevant.
  • Demonstrates a high level of capability in field of expertise

Personal Attributes

  • Excellent communication skills, both written and verbal
  • Good problem solving/analytical skills and motivated to keep up-to-date
  • Is self-motivated, shows initiative and has a friendly demeanour.
  • Enjoys a team environment and able to work individually.
  • Shows leadership abilities
  • Good interpersonal skills
  • Adaptable and flexible
  • The ability to work well under pressure and perform to deadlines
  • Exhibits the ability to provide appropriate advice that is technically sound and relevant
  • Team player
  • Professional attitude at all times
  • Strong organisational skills, including the ability to manage conflicting priorities
  • Self-confidence in dealing with Customers at all organisational levels
  • Understanding the importance and rigid application of confidentiality

Core Competencies
Refer to the core competencies schedule for the performance standard required.

Forward your CV and contact details to Enabling

Melbourne (AUS)